Shipping Policy for KidsVIP

Effective Date: January 13, 2025

At KidsVIP, located at 63 Pine St, Kingston, New York, we are committed to delivering your orders quickly and securely. This Shipping Policy outlines the terms and conditions regarding the shipping of your purchases. By placing an order with us, you agree to the terms detailed below.

1. Shipping Locations

  • Domestic Shipping: We ship to addresses within the United States, including all 50 states and U.S. territories.
  • International Shipping: At this time, we do not offer international shipping. We are working to expand our delivery services in the future.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs:

  • Standard Shipping:
    • Delivery Time: 5-7 business days
    • Cost: Free for orders over $50, otherwise $9.99.
  • Expedited Shipping:
    • Delivery Time: 2-3 business days
    • Cost: $19.99
  • Overnight Shipping:
    • Delivery Time: 1 business day
    • Cost: $39.99

Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or peak shipping periods.

3. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days after payment is confirmed.
  • Peak Seasons: During holidays or promotional periods, processing times may be longer. We appreciate your patience during these times.

4. Order Tracking

  • Tracking Number: Once your order has been shipped, you will receive a tracking number via email.
  • Real-Time Tracking: Use the tracking number to monitor your shipment’s progress through the carrier’s website or our tracking portal.

5. Damaged or Lost Packages

  • Damaged Items: If your package arrives damaged, please contact us within 7 days of delivery. Provide photos of the damage to help expedite the resolution process.
  • Lost Packages: If your package is lost in transit, contact us immediately. We will work with the carrier to locate your package or issue a replacement or refund as necessary.

6. Incorrect Shipping Information

  • Responsibility: It is the customer’s responsibility to provide accurate shipping information. KidsVIP is not responsible for delays or undeliverable packages due to incorrect shipping details.
  • Updates: If you need to update your shipping information, please contact us immediately after placing your order.

7. Shipping Costs

Shipping costs are calculated based on the total weight of your order, destination, and shipping method selected. Any applicable charges will be displayed at checkout.

8. Eco-Friendly Packaging

We are committed to sustainability. Wherever possible, we use recyclable and eco-friendly packaging materials to minimize environmental impact.

9. Subscription Shipping

  • Automatic Deliveries: For subscription services, shipments will be processed automatically based on your selected schedule.
  • Modifications: You can modify or cancel your subscription shipping preferences through your account or by contacting us.

10. Returns and Refunds

If you need to return an item, please refer to our Refund and Returns Policy for detailed information.

11. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

By placing an order with KidsVIP, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We are committed to ensuring your orders arrive safely and on time.